Alex Thompson - Senior Unified Communications Engineer

Alex Thompson

Senior Unified Communications Engineer

Austin, Texas – United States

About Me

A results-driven Senior Unified Communications Engineer with over 10 years of expertise in designing, implementing, and managing complex voice and video solutions. Specializing in Microsoft Teams Direct Routing and Session Border Controller (SBC) technologies, with a strong track record of enhancing enterprise collaboration, ensuring system security, and optimizing communication infrastructure for global organizations. Passionate about leveraging technology to solve business challenges.

Professional Experience

Senior UC Engineer

Omni-Connectivity Inc. Feb 2020 – Present
  • Lead the design and deployment of Microsoft Teams Direct Routing for enterprise clients, serving over 20,000 users.
  • Provide expert-level SBC Management, optimizing performance and security for multi-vendor environments.
  • Engineered 99.99% uptime for critical voice services by implementing redundant and highly available SBC clusters.
  • Reduced operational costs by 30% by migrating from legacy PBX systems to a fully integrated Teams-based solution.
  • Developed custom PowerShell scripts for automated monitoring and configuration of UC infrastructure.

VoIP Engineer

Tech-Verse Solutions Jun 2017 – Jan 2020
  • Managed and maintained a large-scale VoIP network based on Cisco and Avaya platforms.
  • Successfully integrated third-party SIP trunks with internal unified communications systems.
  • Troubleshot and resolved complex call quality issues, improving user satisfaction by 40%.
  • Contributed to the planning and execution of a company-wide migration to a unified communications platform.

Network Administrator

DataFlow Networks Aug 2014 – May 2017
  • Administered and supported the corporate network infrastructure, including routers, switches, and firewalls.
  • Managed user accounts and permissions within Active Directory.
  • Assisted in network security audits and implemented remediation plans.

Core Skills

  • Microsoft Teams Direct Routing
  • Session Border Controllers (SBC)
  • VoIP & SIP Trunking
  • PowerShell Scripting
  • Network Security
  • Cisco Unified Communications
  • PBX Migration
  • Azure Communication Services
  • IT Project Management
  • Ribbon & AudioCodes SBCs
  • Network Troubleshooting
  • High Availability Architecture
  • Unified Communications (UC)
  • Technical Leadership
  • Vendor Management

Education

Bachelor of Science in Information Technology

University of Texas at Austin

2014

Microsoft 365 Certified: Teams Voice Engineer Expert

Microsoft

2021